CYCLING | LIFETIME BIKE WARRANTY

CYCLING | LIFETIME BIKE WARRANTY

Decathlon offers the Lifetime Warranty for bicycles.

No worry, we provide inspection and maintenance service.

B'Twin Bicycle Warranty

In case of damage, take the bicycles back to our Tseung Kwan O or Mong Kok store.

Decathlon Cycling Workshop will help repair or replace the broken parts.

B'Twin Ensuring the Bikes' Quality

We pay great attention to the design and product of B'Twin bikes, meeting highest market standards.

B'Twin Ensuring Product Safety

B'Twin complies strictly to European safety standards.

Our product testing laboratory in Lille, France manages their own design procedures and continuously improve product quality.

B'Twin Providing the Life Convenience for Bike Lovers

B'Twin provides unique cycling experience through its unique structural bike design, tools and specialised knowledge.

Provided B'Twin Warranty Service:
  - If your bike is damaged, you can still repair it, without having to buy a new one

Warranty Period

Lifetime Warranty:
  
- Frame, stem and handlebar
  - Effective from the date of purchase of B'Twin bikes
  - Customers need to own "Decathlon" member account and buy a B'Twin bike with lifetime warranty

2 Years Warranty:
 - Original parts of the bicycle (except the parts which are easy to wear out)

Warranty Coverage

Free to replace the same parts (functions) due to all parts or production defects acknowledged by Decathlon Cycling Workshop.

 

B'Twin's customers can also enjoy a lifetime warranty for their bikes; we can possibly help you change the same function of model or color's bike, stem or handlebar when repaired.

Customers can visit our Tseung Kwan O or Mong Kok store for the maintenance service. Decathlon Cycling Workshop will complete the repair within a reasonable time depending on the circumstances.

Warranty Terms and Conditions

Risk of Impingement: Damage caused by abnormal uses is not covered by the warranty
 The product must be used normally in accordance with the applicable scope of design.
 The original parts' specifications are made to match with the safety standard.
   - If your bike changed other safety setting, it becomes ineligible to warranty

 

      After purchasing the bike, you can visit Decathlon Cycling Workshop for free inspection and repair within 6 months.
        - Show the purchase record on Decathlon member account
        - Inspection and maintenance shall be scheduled according to our workshop on the same day

Circumstances - not within the Warranty Coverage

  - Vulnerable part: Brake cable, Brake pads, Brake disc, Derailleurs cable, Chain, Tyres and Replacement of repair charge
  - Damage caused by improper use or maintenance
  - Damage not caused by Decathlon cycling workshop, but demolition by the third party
  - No record of purchase and valid purchase certificate for the Decathlon member account
  - The model shown in the record of the bicycle purchased by the Decathlon member account does not match the model of the bicycle repaired
  - Damage caused by force majeure

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